Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Availability | Action |
|---|---|---|---|---|---|---|---|---|
| #JAN-854 |  | 230 | 20 | 75 | 2.5 hours | Available | ||
| #FEB-853 |  | 180 | 16 | 35 | 1.4 hours | Available | ||
| #MAR-852 |  | 150 | 35 | 45 | 3.2 hours | Available | ||
| #APR-851 |  | 75 | 86 | 25 | 4.5 hours | Available | ||
| #MAY-850 |  | 320 | 90 | 10 | 3.8 hours | Not Available | ||
| #JUN-849 |  | 120 | 55 | 20 | 5.3 hours | Available | ||
| #JUN-849 | | 120 | 55 | 20 | 5.3 hours | Available | ||
| #MAY-850 | | 320 | 90 | 10 | 3.8 hours | Available | ||
| #APR-851 | | 75 | 86 | 25 | 4.5 hours | Available | ||
| #MAR-852 | | 150 | 35 | 45 | 3.2 hours | Available |
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